Privacy policy
RESPONSIBLE: Alicante Municipal Tourism and Beaches Board. Calle Cervantes, 3, 1st floor, 03002 Alicante.
Tax ID Number: P0300035C
DATA PROTECTION OFFICER: Alicante Municipal Tourism and Beaches Board.
PURPOSE: To be able to comply with or respond appropriately to your request.
LEGITIMACY OF DATA PROCESSING
Exercise of the powers attributed to the City Council by Law 7/1985, of 2 April, regulating the bases of the local regime, and by Law 39/2015, of 1 October, on the common administrative procedure of public administrations.
PERIOD FOR WHICH THE DATA WILL BE STORED
For as long as the purpose for which it was collected remains valid. The data will be stored for longer periods for archiving purposes in the public interest.
RIGHTS
● Right of access. To know what personal data about you is being processed, for what purpose, the origin of the data and whether it is being or has been communicated to third parties.
● Right of rectification. To obtain the rectification of inaccurate personal data concerning you.
● Right of erasure (‘the right to be forgotten’). To obtain the erasure of personal data that is not necessary, for which consent has been withdrawn, has been obtained unlawfully, and in other cases specified by the GDPR.
● Right to restriction of processing, while challenges are being resolved, expressly requested, and when the Alicante Municipal Tourism and Beaches Board does not need the personal data for the purposes of processing, but the data subject needs it for the formulation, exercise or defence of claims.
● Right to data portability. The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to the Alicante Municipal Tourist Board, in a structured, commonly used and machine-readable format, and to transmit those data to another controller.
RIGHT TO OBJECT
You have the right to object to the processing of your personal data.
The right to object allows you to object to us processing your data for reasons related to your particular situation, especially when the processing is based on:
- The legitimate interest of the Alicante Municipal Tourist Board or a third party.
- A task carried out in the public interest.
Objection to Direct Marketing
If the purpose of the processing is Direct Marketing, including profiling related to such marketing, you have the right to object at any time and without justification. Once you exercise this right, your data will no longer be processed for this purpose.
Consequences of Opposition
Once we receive your request for opposition, the Alicante Municipal Tourist Board and Beaches will stop processing your personal data for the purposes indicated, unless we can demonstrate compelling legitimate grounds for continuing the processing that prevail over your interests, rights and freedoms, or for the formulation, exercise or defence of legal claims.
You may exercise these rights by sending a written request to the Alicante Municipal Tourist Board and Beaches, specifying the data you consider should be rectified, deleted or transferred. You may also request the restriction or cessation of the processing of your data by writing to us, stating, if necessary, the legal grounds for your request.
The Spanish Data Protection Agency ‘www.agpd.es’ will provide you with additional information about your rights:
● C/Jorge Juan, 6, 28001 Madrid.
● Telephone: 901 100 099
● Fax: 91 445 56 99
● Email: ciudadano@agpd.es
If consent has been given for a specific purpose, you have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.
If the Alicante Municipal Tourism and Beaches Board does not satisfy you in the exercise of your rights, you may lodge a complaint with the Spanish Data Protection Agency: http://www.agpd.es/portalwebAGPD/CanalDelCiudadano/index-ides-idphp.php
I. Basic Information on Data Protection
In compliance with the provisions of the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), the Alicante Municipal Tourism and Beaches Board hereby informs you about the processing of your personal data through this website.
| Aspect | Detail |
|---|---|
| Data Controller | Alicante City & Beach Tourist Board (Patronato Alicante City&Beach) |
| Tax ID Number | P0300035C |
| Postal Address | Calle Cervantes, 3, 1st floor, 03002 Alicante |
| Contact Email Address | info@alicanteturismo.com |
| Data Protection Officer (DPO) | The Board of Trustees has a centralised DPO at Alicante City Council. |
| DPO Contact Details | dpd@alicante.es |
II. Purposes of Processing and Legal Basis
Personal data collected through the various channels on the website (contact forms, complaints box, booking requests or cookies) will be processed for the purposes detailed below. In each case, the legal basis for the processing is indicated, in compliance with Art. 6 of the GDPR.
| Purpose of Processing | Legal Basis for Lawfulness (Art. 6 GDPR) | Data Processed |
|---|---|---|
| 1. Responding to Contact Requests and Enquiries (Includes complaints and suggestions mailbox) | Public Interest Mission (Art. 6.1.e) | Name, Email, Message |
| 2. Sending Promotional Communications and Newsletters | Consent of the Data Subject (Art. 6.1.a) | Name, Email |
| 3. Management of Service Reservations (e.g. visits, events or reservations) | Execution of a Contract or Public Mission (Art. 6.1.b/e) | Name, Email, Telephone, Reservation Details |
| 4. Statistical Analysis and Website Improvement | Consent of the Data Subject (Art. 6.1.a) | Anonymised browsing data (using statistical cookies) |
| 5. Compliance with Legal Obligations | Legal Obligation (Art. 6.1.c) | Identification and administrative data necessary for tax, accounting and administrative management. |
III. Data Retention Periods or Criteria
In accordance with the principle of storage limitation (Art. 5.1.e GDPR), the Board of Trustees will retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
| Data Category | Retention Period |
|---|---|
| Enquiries, Complaints and Suggestions Data | Will be retained for a period of 12 months after the resolution or closure of the request. |
| Data for Newsletter Subscriptions and Promotional Purposes | These will be kept until the data subject revokes their express consent. |
| Data for Administrative Services and Reservations | They will be kept for a period of 5 years after the end of the service, in order to comply with possible legal, fiscal and administrative responsibilities (Law 39/2015). |
| Data kept due to Legal Obligation | The data will be kept blocked for the legally established periods (limitation of liability) to deal with possible claims. |
IV. Recipients of the Data
The Alicante Municipal Tourism and Beaches Board will not transfer your personal data to third parties, except in cases where it is strictly necessary for the provision of the service or where there is a legal obligation to do so:
- Public Authorities and Security Forces: When there is a legal obligation to communicate data.
- Data Processors: External providers that provide services to the Board (e.g. web hosting, technical support, email marketing platforms), acting under the instructions of the Board and after signing a Data Processing Agreement in accordance with Art. 28 of the GDPR.
V. Exercise of Rights (ARCOPD)
You have the right to exercise the following rights before the Alicante Municipal Tourism and Beaches Board, at no cost:
| Right | Description |
|---|---|
| Access | To know what personal data of yours is being processed. |
| Rectification | To modify inaccurate or incomplete data. |
| Erasure (Right to be Forgotten) | Request the deletion of data that is no longer necessary for the purpose for which it was collected. |
| Objection | Object to the processing of your data for a specific purpose, especially if the legal basis is legitimate interest or a mission in the public interest. |
| Restriction | Request the suspension of the processing of your data while complaints or challenges are being resolved. |
| Portability | Receive your personal data in a structured, commonly used and machine-readable format, and be able to transmit it to another controller. |
How to Exercise Your Rights
You may exercise your rights in writing, indicating the right you are requesting and providing a copy of your ID card or equivalent identification document, addressed to:
- Postal address: Patronato Municipal de Turismo y Playas de Alicante, Calle Cervantes, 3, 1st floor, 03002 Alicante.
- Online: Through the Alicante City Council's website, using the official procedures of the General Registry (requires a digital certificate or permanent password) or in person at the City Council's General Registry, in accordance with Law 39/2015.
If you consider that you have not obtained satisfaction in the exercise of your rights, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).
VI. Security and Confidentiality
The Board of Trustees guarantees the application of appropriate technical and organisational measures to ensure the security and confidentiality of your personal data, in order to prevent its alteration, loss, unauthorised processing or access, taking into account the state of the art, the nature of the data and the risks to which it is exposed (Art. 32 GDPR).
The Board of Trustees, as a body attached to Alicante City Council, assumes the obligation of confidentiality of personal information (Art. 5.1.f GDPR), this being an area of risk previously detected by the AEPD in the parent entity.
VII. Use of cookies
This website uses its own and third-party cookies. To find out about the types, purposes and how to manage consent, please consult our Cookie Policy.