Accessibility Statement

To comply with the Royal Decree 1112/2018, of September 7th, on the accessibility of public sector websites and mobile applications (hereinafter, Royal Decree 1112/2018, of September 7th), the Alicante Municipal Board of Tourism and Beaches has implemented a series of necessary changes to adapt its web portals.

In addition, the Alicante Municipal Board of Tourism and Beaches continuously audits and reviews content to facilitate its interpretation and improve navigation through the web portal.

This accessibility statement refers to the website https://alicanteturismo.com/.

Compliance Status

This website has been adapted to meet all the requirements specified in Royal Decree 1112/2018, of September 7th.

However, there are currently certain specific non-conformities with the aforementioned decree due to, among others, the following aspects:

A. Non-compliance with Royal Decree 1112/2018:

• Criterion 5 – General Requirements:
  • Some accessibility features may require incompatible means for activation [requirement 5.2 Activation of Accessibility Features, UNE-EN 301549:2022].
• Criterion 6 – Bidirectional Voice Communication Capability: Not applicable.
• Criterion 7 – Video Capability:
  • Some video players may lack a system for saving subtitles [requirement 7.1.3 Subtitle Preservation, UNE-EN 301549:2022].
  • Users may be unable to customize subtitle characteristics to their requirements [requirement 7.1.4 Subtitle Features, UNE-EN 301549:2022].
  • A mode facilitating spoken output of available subtitles may not always be provided [requirement 7.1.5 Spoken Subtitles, UNE-EN 301549:2022]
  • Some players may lack an option to select and play available audio descriptions [requirement 7.2.1 Audio Description Playback, UNE-EN 301549:2022].
  • Some players may not offer a mode to synchronize available audio descriptions [requirement 7.2.2 Audio Description Synchronization, UNE-EN 301549:2022].
  • Some players may lack a feature to save available audio descriptions [requirement 7.2.3 Audio Description Preservation, UNE-EN 301549:2022].
• Criterion 9 – Web Pages Requirements:
  • Non-text content may lack an alternative text description or have an inadequate alternative [requirement 9.1.1.1 Non-text Content, UNE-EN 301549:2022].
  • User interaction with some controls may cause page changes without prior notice [requirement 9.3.2.2 On Input, UNE-EN 301549:2022].
• Criterion 10 – Non-Web Documents Requirements:
  • Some documents may contain images without an appropriate text alternative [requirement 10.1.1.1 Non-text Content, UNE-EN 301549:2022].
  • Audio descriptions may not be provided for all recorded video content within synchronized multimedia [requirement 10.1.2.5 Audio Description (Recorded), UNE-EN 301549:2022].
• Criterion 11 – Software Requirements: Not applicable.
• Criterion 12 – Documentation and Support Services Requirements: Not applicable.

B. Disproportionate Burden: Not applicable.

C. Content Outside the Scope of Applicable Legislation:

• Office files in PDF and other formats published before September 20th, 2018, may not fully meet all accessibility requirements, although efforts have been made to ensure compliance for most.
• Third-party content not developed by or under the control of this unit, such as images, interactive maps, videos, documents, players, etc. may be available.
• Pre-recorded files published before September 20th, 2018, may not fully meet all accessibility requirements.
• Portions or the entirety of the website may be created using a CMS (WordPress, Shopify, PrestaShop, etc.), which, due to updates or system changes, may result in some generated or auto-generated content not fully complying with accessibility regulations.

Preparation of this accessibility statement

This declaration was prepared on 01/28/2025.

The method used to prepare the declaration was a self-assessment conducted by the company itself.

Last review of the declaration: 01/28/2025.

Observations and contact details

You may submit communications regarding accessibility requirements (Article 10.2.a of Royal Decree 1112/2018), such as:

• Reporting any possible non-compliance by this website
• Reporting other difficulties in accessing content
• Submiting any other query or suggestion for improvement regarding the accessibility of the website

Through the contact form at https://alicanteturismo.com/buzon-de-sugerencias-y-quejas/ or via email at turismo@alicanteturismo.com

Communications will be received and handled by the Alicante Municipal Board of Tourism and Beaches as the unit responsible for this website’s content.

Application procedure

If an accessible information request or complaint has been rejected, if you disagree with the decision, or if the response does not meet the requirements of Article 12.5 of Royal Decree 1112/2018, you may file a complaint. Likewise, a complaint may be filed in the absence of a response.

The complaint procedure outlined in Article 13 of Royal Decree 1112/2018 can be initiated via this link.

Optional content

Additionally, in relation to compliance with accessibility regulations, this website:

• It has been designed to meet the current accessibility standards and regulations, complying with Level AA verification points defined in the Web Content Accessibility Guidelines (WCAG 2.1).
• It is optimized for the latest versions of Chrome, Edge, Firefox, Safari, and Opera.
• It is designed for proper display at any resolution and on desktop devices, tablets, or mobile phones (responsive design)
• It has been developed using HTML5 as the markup language and CSS3 style sheets for design.